If your printer is having trouble printing correctly, there may be a problem with the drum. Follow these simple steps to clean the drum and get your printer back up and running:

  1. Turn off the printer and unplug it from the power source.
  2. Remove the print cartridge(s) if applicable.
  3. Open the front cover of the printer by pressing down on one side and pulling it open.
  4. Locate and remove the drum unit by gently pulling it out from under the print head assembly (it should come out easily).
  5. Wipe down all surfaces of the drum unit with a damp cloth or sponge, making sure to get into all crevices.
  6. Replace the drum unit and close the front cover of the printer. Plug in your printer and turn it on, if applicable. ..